JOB SUMMARY:
A Desktop Support Specialist provides frontline technical support and end-user training for the University. The day-to-day functions of the position require extensive interaction with end-users and necessitate a close relationship with other departmental staff. Such support requires someone highly motivated, able to work well independently, and possessing excellent interpersonal skills.
ESSENTIAL FUNCTIONS OF THE POSITION:
This position primarily is responsible for support of desktop and laptop computer equipment, software, and user training. This position organizes and presents technology training for the University, supports all administration, staff, faculty, and public desktop and laptop computers (per University support policies), and assists with other tasks and projects as assigned.
PREFERRED QUALIFICATIONS:
Skills/Abilities and Knowledge
The level of interaction with administration, faculty, and students requires excellent interpersonal skills and the ability to work both individually and as part of a team.
Following is a sample listing of technologies with which a Desktop Support Specialist should have demonstrated significant experience and be intimately familiar (it is important to note that this position must be able to support an expansive list of application software):
In addition to the above list, it is beneficial for this position to be skilled at wireless networking, web development, and Datatel’s Colleague software.
Related Work Experience (# of Years/Months)
Computer troubleshooting: Two years
End-user support: Two years
WORKING CONDITIONS:
Participation in the department’s on-call support policy is mandatory.
The University of Charleston, is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.
A Desktop Support Specialist provides frontline technical support and end-user training for the University. The day-to-day functions of the position require extensive interaction with end-users and necessitate a close relationship with other departmental staff. Such support requires someone highly motivated, able to work well independently, and possessing excellent interpersonal skills.
ESSENTIAL FUNCTIONS OF THE POSITION:
This position primarily is responsible for support of desktop and laptop computer equipment, software, and user training. This position organizes and presents technology training for the University, supports all administration, staff, faculty, and public desktop and laptop computers (per University support policies), and assists with other tasks and projects as assigned.
PREFERRED QUALIFICATIONS:
Skills/Abilities and Knowledge
The level of interaction with administration, faculty, and students requires excellent interpersonal skills and the ability to work both individually and as part of a team.
Following is a sample listing of technologies with which a Desktop Support Specialist should have demonstrated significant experience and be intimately familiar (it is important to note that this position must be able to support an expansive list of application software):
- TCP/IP networking
- Microsoft Windows XP and Vista
- Mac OS
- Microsoft Office 2003/2007
- Microsoft Internet Explorer
- PC and Mac hardware and peripherals
In addition to the above list, it is beneficial for this position to be skilled at wireless networking, web development, and Datatel’s Colleague software.
- Education (level and type)
- High school diploma
- College coursework (strongly preferred)
- Industry certifications (strongly preferred)
- Relevant college degree (preferred)
Related Work Experience (# of Years/Months)
Computer troubleshooting: Two years
End-user support: Two years
WORKING CONDITIONS:
Participation in the department’s on-call support policy is mandatory.
The University of Charleston, is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.